Important Information Regarding Your Delivery
How long will delivery take?
- Standard delivery: 2–5 working days (Mon–Fri).
- Busy periods: up to 10 working days.
- 95% of orders arrive within 48 hours from dispatch.
- We’ll keep you updated by email and SMS.
- Please note: delivery dates are estimates only, we cannot guarantee named delivery dates.
Can I get weekend or timed delivery?
Yes. Extra services are available at haulier’s rates. Please call us to add these to your order.
- Timed Delivery: Window between 10:00–16:00 (arrival ±30 minutes).
- AM Delivery: 09:00–12:00.
- PM Delivery: 12:00–17:00.
- Next Day Delivery.
- Saturday Delivery.
Not all depots provide all services – please check with us.
Special note on 7.5T delivery vehicles
- Nationwide restriction: tail-lifts over 750kg are not allowed.
- Customers requiring a 7.5T vehicle must either:
- Have a forklift available, or
- Order a smaller 750kg pallet.
- If not mentioned in advance, splitting/re-delivery costs will be charged before delivery proceeds.
Delivery surcharges
- Most Deutschland postcodes are free.
- Some exceptions apply, automatically calculated at checkout.
- You’ll see the final delivered price before payment.
- For accurate costs & times, please contact us.
Missed deliveries or re-routes
- If we cannot contact you or leave the pallet safely, the delivery will be marked unsuccessful.
- Re-delivery charges apply at haulier’s rates.
- Always double-check your delivery address & phone number.
- Wrong depot deliveries due to incorrect details will incur re-route fees.
- Please keep your phone & email open on delivery day.
Wrong delivery details
- Customers are responsible for entering the correct details.
- Address changes must be sent in writing before 9:30 AM next day after order placement.
- Late changes may incur additional fees.
What happens after I place my order?
- Orders are prepared in our warehouse, palletised & shrink-wrapped.
- Collected by our pallet network → sent to the national hub → delivered by a local partner.
How will my order be delivered?
- Standard delivery: vehicle with tail-lift.
- Driver unloads with a pallet pump truck and places it where possible.
- Contracted delivery is kerbside only (onto property is at driver’s discretion).
- Smaller vehicles available (12T, 7.5T, or smaller) — please mention in delivery notes.
- Refusal of kerbside delivery = partial refund minus incurred costs.
Do I need to be present for delivery?
- Signature not required — goods can be left without you if noted in delivery instructions.
- However, we recommend being present to inspect the pallet.
- If left unattended, neither we nor our partners are liable after delivery.
Do you deliver outside Poland?
- Yes, we deliver across all of Europe.
- Please contact us before ordering to confirm any surcharges for your area.
What if there’s a problem?
- Contact us immediately by phone or email — we’ll resolve issues quickly.
- For complaints, please send:
- Written statement.
- Copy of receipt/proof of purchase.
- Proof of delivery (if applicable).
- Photos of the issue.
- Any additional supporting details.
We’re here to make your delivery easy, safe, and efficient — supporting you before, during, and after your purchase.
